SHIPPING
Orders placed before 9:00am (AEST) will be shipped the same business day. Orders placed after 9:00am will be shipped the following business day.
Should you require any further assistance with shipping timeframes or special requests, please contact us via customerservice@porterjewellery.com.You can track your order via our shipping confirmation email once it has been dispatched. If you do not receive your tracking details, please contact our customer care team directly at customerservice@porterjewellery.com.
For orders shipping within Australia your order can be tracked online by inputting your tracking number here >(Link to https://auspost.com.au/mypost/track/#/search )
Your order can take a few hours to become live for tracking after you receive this number. If you are unable to locate your tracking number in your shipping confirmation email notification please contact our Customer Service team directly at customerservice@porterjewellery.com or call our Bondi store on +614 78 167 149
Free standard shipping applies on all domestic orders over the value of $100 AUD.
Free express shipping applies on all domestic orders over the value of $200 AUD.
Standard (NSW) - 2-4 business days
Standard (Interstate) - 3-6 business days
Express - (NSW) - 1-2 business days
Express - (Interstate) - 1-3 business days
Postage cost is calculated at checkout.
All orders to New Zealand are shipped via Australia Post and then passed on to NZ Post. See estimated delivery time frames from dispatch below:
Standard - 4-7 business days
Express - 2-5 business daysPostage cost is calculated at checkout.
All international orders are shipped via Australia Post and then passed on to your local postal carrier. See estimated delivery time frames from dispatch below:
Standard - 10-18 business days
Express - 5-10 business days
Please note for international orders: Taxes and duties are not included in the cost of your order and may be eligible for payment upon arrival into your country. If a parcel is returned to us due to failure to pay taxes and duties, or if left unclaimed, you will be liable to cover re-shipment costs. These parcels are not eligible for refunds.
Your Australia Post tracking number is also compatible with your local postage carriers tracking/website! Once your parcel arrives in its destination country, you can enter this into your local carriers website for more detailed tracking updates.
FAQs
ALL ORDERS AUSTRALIA WIDE ARE COMPLIMENTARY EXPRESS OVER $200.00 AND COMPLIMENTARY STANDARD OVER $100.00
FOR THE REST OF THE WORLD PLEASE REFER TO THE CALCULATED RATE AT CHECKOUT AS THIS PRICE WILL VARY PRODUCT TO PRODUCT DEPENDING ON THE WEIGHT AND SERVICE YOU REQUIRE.
ORDERS PLACED BEFORE 9:00AM (MON-FRI) WILL SHIP SAME BUSINESS DAY. ORDERS PLACED AFTER 9:00AM (MON-FRI) WILL SHIP THE FOLLOWING BUSINESS DAY.
EXPRESS POST (AUS) 1-3 BUSINESS DAYS.
STANDARD POST (AUS) 3-5 BUSINESS DAYS.
INTERNATIONAL EXPRESS 7-14 BUSINESS DAYS.
INTERNATIONAL STANDARD 14+ BUSINESS DAYS.
*THESE SHIPPING TIMES ARE ESTIMATES ONLY
WE OFFER EXCHANGES OR CREDIT NOTES ON FULL PRICED ITEMS WITHIN 30 DAYS OF RECEIVING YOUR ITEMS. VIEW OUR FULL RETURNS POLICY HERE
PLEASE CONTACT US AT CUSTOMERSERVICE@PORTERJEWELLERY.COM.
WE AIM TO ANSWER ALL ENQUIRIES WITHIN 24 HOURS MON-FRI.
OUR FLAGSHIP BOUTIQUE IS LOCATED ON THE ICONIC GOULD STREET BY BONDI BEACH AND IS ALSO AVAILABLE AT SELECT PREMIUM RETAILERS ACROSS AUSTRALIA, NEW ZEALAND AND THE US HERE
ALL OUR JEWELLERY IS DESIGNED IN HOUSE AT OUR BONDI BEACH LOCATION. WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).
ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.
PLEASE SEE OUR CARE GUIDE HERE
WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).
ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.
YOU CAN READ MORE ABOUT OUR QUALITY HERE
ALL OUR JEWELS COME WITH A 6 MONTH WARRANTY SUBJECT TO OUR T&C'S. YOU CAN READ MORE ABOUT OUR QUALITY HERE