REQUEST WARRANTY CLAIM

To lodge a warranty claim, please contact customerservice@porterjewellery.com with the below details:

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  • Name

  • Order number

  • Email address and phone number associated with purchase

  • Product fault

  • Image/video depicting the specified product fault (we cannot approve warranty claims without any physical or visual assessment of the product)

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All Porter products come with a 6-month manufacturing warranty which covers manufacturing defects only. These issues would include defects relating to clasp mechanisms, loss of gems, snapped earring posts. Issues relating to general wear and tear are NOT covered by warranty, e.g. fading of gold, scratching, loss of jewellery, chain breakage, misshaping of jewellery due to mishandling, plating issues caused by exposure to salt water and chlorine.

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Your warranty comes into effect on the date of purchase. 

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Warranty claims can also be initiated in-store at our Bondi Beach boutique. Store staff will assist you in filling out a claim form which will be handed over to our customer care team for assessment. Please note any items brought in-store that falls outside of warranty period or under general wear and tear will be rejected and will not be handed over to customer care.

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REPAIRS

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Porter offers free repairs where applicable on all products. Our in-house jewellers are able to repair loose clasping mechanisms on earrings, huggies, specific bracelets, and bangles.

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Please contact customerservice@porterjewellery.com with the below details to initiate a repair:

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  • Name

  • Order number

  • Email address and phone number associated with purchase

  • Explanation of product and necessary repair

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Customers are liable for freight costs associated with returning your item back to us, and we will cover freight to get your repaired item back to you. 

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Products needing repair can also be dropped in-store at our Bondi Beach boutique. Store staff will assist you in filling out a repairs form which will be handed over to our repairs team.



FAQs

ALL ORDERS AUSTRALIA WIDE ARE COMPLIMENTARY EXPRESS OVER $200.00 AND COMPLIMENTARY STANDARD OVER $100.00
FOR THE REST OF THE WORLD PLEASE REFER TO THE CALCULATED RATE AT CHECKOUT AS THIS PRICE WILL VARY PRODUCT TO PRODUCT DEPENDING ON THE WEIGHT AND SERVICE YOU REQUIRE.

ORDERS PLACED BEFORE 9:00AM (MON-FRI) WILL SHIP SAME BUSINESS DAY. ORDERS PLACED AFTER 9:00AM (MON-FRI) WILL SHIP THE FOLLOWING BUSINESS DAY.
EXPRESS POST (AUS) 1-3 BUSINESS DAYS.
STANDARD POST (AUS) 3-5 BUSINESS DAYS.
INTERNATIONAL EXPRESS 7-14 BUSINESS DAYS.
INTERNATIONAL STANDARD 14+ BUSINESS DAYS.
*THESE SHIPPING TIMES ARE ESTIMATES ONLY

WE OFFER EXCHANGES OR CREDIT NOTES ON FULL PRICED ITEMS WITHIN 30 DAYS OF RECEIVING YOUR ITEMS. VIEW OUR FULL RETURNS POLICY HERE

PLEASE CONTACT US AT CUSTOMERSERVICE@PORTERJEWELLERY.COM.

WE AIM TO ANSWER ALL ENQUIRIES WITHIN 24 HOURS MON-FRI.

OUR FLAGSHIP BOUTIQUE IS LOCATED ON THE ICONIC GOULD STREET BY BONDI BEACH AND IS ALSO AVAILABLE AT SELECT PREMIUM RETAILERS ACROSS AUSTRALIA, NEW ZEALAND AND THE US HERE

ALL OUR JEWELLERY IS DESIGNED IN HOUSE AT OUR BONDI BEACH LOCATION. WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

PLEASE SEE OUR CARE GUIDE HERE

WE ARE PROUD TO PARTNER WITH SUPPLIERS AND MANUFACTURERS ACROSS ASIA WHO ARE ADDITIONALLY VETTED BY THE WORLD'S LEADING SUSTAINABILITY STANDARD ORGANISATION; RJC (RESPONSIBLE JEWELLERY COUNCIL).

ADDITIONALLY ALL OF OUR PIECES ARE MADE IN SMALL BATCHES, PACKAGED IN BEAUTIFUL VELVET BOXES WHICH ARE MADE TO BE KEPT AND TREASURED TO REDUCE OUR ENVIROMENTAL IMPACT.

ALL OUR PIECES ARE GENUINE 18K GOLD VERMEIL PLATED ON A STERLING SILVER BASE. THIS MEANS THEY ARE WATER RESISTANT, CAN BE WORN IN THE SHOWER AND WILL NOT RUST AND TURN GREEN AS WE DO NOT USE COPPER OR NICKEL IN OUR PIECES. YOU CAN READ MORE ABOUT OUR QUALITY HERE

ALL OUR JEWELS COME WITH A 3 MONTH WARRANTY SUBJECT TO OUR T&C'S. YOU CAN READ MORE ABOUT OUR QUALITY HERE